Mercedes-Benz of Valencia Client Testimonials

 

Hear What Our Customers Have to Say

 

Dec 23, 2011
You will find the TRUE meaning of GREAT Customer Service as soon as you step into their dealership! It was my first time buying a vehicle and Mercedes Benz of Valencia definitely made my first time experience a memorable one. I was nervous at first with the preconcieved notion of hour long negotiating and high payments! But my Salesperson, William Moussa did such an outstanding job getting my deal done as smooth and as stress free as possible. He even had the car detailed (again) and I left with a full tank of gas :) The entire dealership exceeded my expectations...from the warm greeting of the receptionist, the fun interview with the managers and the finance advisors and lastly, an immediate follow up call from William himself, making sure that I got home safely. I look forward to doing more business with Mercedes Benz in Valencia in the near future.
Liked: Value, Service

Bianca,College student

"GailRN"

GailRN - Nov 15, 2011
We had the best new car buying experience ever at Mercedes-Benz of Valencia. I have bought from 2 other Mercedes-Benz dealerships before and this one was absolutely a pleasure to do business with. We had a small issue that the service department had to take care of and they were fantastic! Our salesman was Eduardo, and Tim helped us get the deal we wanted. We enjoyed our time with Paul at the end of our sale. Joyce took excellent care of us in the service department. We know that our next car will be purchased at Mercedes-Benz of Valencia!"

Gail

Salesperson - Eduardo Pinto

Carolyn Kunkle
9/22/2011 12:13:32 AM

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Tim Schaeffer, Don, Carlos, Terri

My Review of Mercedes-Benz of Valencia:
"I didn't have it in my mind to actually purchase a vehicle but wanted to see what is available and affordable for me for future reference. I was totally swept off my feet by the above mentioned employees and others whose names I cannot recall, there were so many. They, first of all, listened to me, and then went above and beyond to get me into a vehicle that met my needs and they worked with me to make it affordable. I felt like I was the most important person in the world and they truly cared about my feelings and about what "I" wanted. Everyone was very positive, congenial and seemed at ease, wanting to make sure I was comfortable by offering me drinks, cookies and consistently checking on me while paperwork was being processed. I knew they were busy with other things but they continued to stop and check on me to be sure they kept me up to date as to the paperwork progress and if I needed anything or just sit and talk to me for a while. Tim Schaeffer was very helpful and concerned that I got what I expected and he kept things going. Don went with me on my test drive and his knowledge about the many amenities the car is equipped with just blew me away and he was so patient with me as I asked him to repeat different things. He didn't mind at all. I was very impressed and comfortable with him as well. The finance department, Carlos and Terri were also very much at ease, and weren't in a huge hurrry to get through all the paperwork. We even talked about other things such as vacations, families, etc. Ryan with the service department was very accomodating when I brought the car back to adjust a headlight washer cover. I had made an appointment to have it fixed but when I drove up and he looked at it he got a manager who was walking by the area to check it out and he had it fixed in a matter of a few minutes. I didn't even have to take it into the stalls. I have just not been treated with such extended courtesy and thoughtfulness in a long time and it made me realize that there still are some folks who do care about others. They are making a difference.............you'll find them at Mercedez-Benz of Valencia, Ca."

Carolyn Kunkle
Santa Clarita CA

Salesperson - Don Lavigne

"Someone we all know"

"Valencia Mercedes-Benz is the absolute best. Not only did I get the best deal, I also made great friends!"

Anson W.
Malibu CA

Salesperson - Tony Lazarra

"Great friend"

"This is my third purchase from Mercedes-Benz Valencia and I have to say the service gets better and better with every visit. Renee went out of her way to accommodate my schedule and make the whole process quick and efficient. Renee is certainly and asset to Mercedes-Benz of Valencia team but she has also set the bar to a higher level of service, one expected from a Mercedes-Benz dealership"

Sean C.
Canyon Country CA

Renee Booher - Salesperson

"Very Happy!"

"I am very delighted with Sean, our sales consultant. He was courteous and very professional. I will refer anyone that I know to Sean."

Emil M
Encino CA

Sean Lazarus - Salesperson

"GLK Client"

"Our salesperson Kaz went over & above to provide excellent service and to make sure we were 100% satisfied."

Claude F.
Stevenson Ranch CA

Kaz Foroutan - Salesperson

"Ernest was Awesome"

"My salesman, Ernest was awesome. I don't like the car buying experience, but he made it effortless and actually enjoyable. I felt so well-taken care of. In fact, if it wasn't for how easy he made it initially, I never would have gotten a new car. He restored my faith in the car buying experience, and in Mercedes-Benz. I'll be referring friends and family because of that experience. Also, James in sales and Sam in finance were all great. Overall, I would rate it an 11 out of 10!"

Derek R
Santa Clarita CA

Ernest Pannoussi - Salesperson

"Daniel from Torrance says...."

"Thank You so much, what a great experience!"

Daniel C
Torrance CA

William Moussa - Salesperson
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